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Privacy Policy

Our commitment

At Divine Cosmetics customer privacy is an important part of our relationship with our customers. We will take all reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. The following privacy policy applies to all Divine Cosmetics customers, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact us at sales@divinecomsetics.com.au.

Collection of Customer Information

In order for Divine Cosmetics to provide you with our products for purchases through our online store, and to provide you with the best possible service, it is necessary for us to collect personal information. This information may be collected via such means as your account application, your appointment booking, or a direct dealing with one of our staff via a face to face meeting, phone conversation, email, fax or letter.

Orders

If you purchase a product from us, we will request certain personally identifiable information from you. You will be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Use of Collected Information

Any details collected from Divine Cosmetics customers, is required in order to provide you with our products and a high level of customer service. We will only use and disclose your personal information for the purpose for which you have provided it to us. We may disclose your information to: Our bank, or payment gateway provider, an organisation contracted to provide services to us if we engage the services of a third party that requires the handling of personal information. In these circumstances we will take reasonable steps to prevent the service provider from using that information for any reason other than the one for which it was supplied.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at sales@divinecosmetics.com.au

Access to Collected Information

You may request appropriate details of your personal information held by Divine Cosmetics as required by law. You can do this by applying in writing to:

Divine Cosmetics
PO Box 12
West Ryde NSW 1685
sales@divinecosmetics.com.au

Where we are not able to provide you with the information requested, an explanation will be supplied. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@divinecosmetics.com.au

Our Security

We hold information both electronically and in the form of paper-based documentation. We have procedures in place and take all practicable steps to protect against misuse, unauthorised access, modification or disclosure. We will retain your personal information for only as long as is deemed necessary and will take all reasonable steps to destroy any identifying information during disposal.

Communications

Divine Cosmetics uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@divinecosmetics.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Divine Cosmetics may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Divine Cosmetics does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Divine Cosmetics site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of http://www.divinecosmetics.com.au

Changes to Divine Cosmetics Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.